We generally ask that you check in by 9 p.m.
However, you can still check in before check-in begins. Once you have completed the check-in process, you can return at any time, so please complete the process in the morning if possible.
If you absolutely cannot make it in time, we may be able to accommodate you depending on the date, but only for guests staying in private rooms.
Please contact us at least two days in advance (not possible for guests staying in dormitories as it would disturb other guests’ rest).

*A late check-in fee will be charged.
*If you do not arrive by 9 p.m. without contacting us in advance, we will consider you a “no-show”.

Sansan keep your baggages after 8:30am on the check-in day and you can use changing room for free.
Sansan keep your baggages until 8pm on the check-out day for free.

Sansan keep your baggages for 500yen per piece per day on the days other than check-in/out if we have space.
We don’t keep any valuable items.

We do not have it. Even the main entrance is closed, but still the small door beside it is available with a key.

Cancellation fees occur from 5 days prior to the check-in date.
20% of the accommodation fee from 5 days prior
50% of the accommodation fee from 2 days prior
90% of the accommodation fee until 3pm on the day of check-in
100% of the accommodation fee after 3pm on the day of check-in
The same rules apply in the case of changes in the number of people or reduction in the number of nights.

You can do it if you indicate the arrival time as 3pm or later on the day before your check-in. Please put your name as consignee. Sansan Yuzawa charge 500yen per piece per day if your packages arrive here earlier than above stated.